Remote
We are looking for a Customer Service Trainer to educate our support,
sales and customer service teams by conducting seminars and
interactive courses.
Customer Service Trainer Responsibilities include facilitating
on-the-job coaching, developing educational material and organizing
training sessions for new hires.
If you?re familiar with teaching soft skills like negotiation and
problem-solving, we?d like to meet you.
Ultimately, you will make sure our customer service representatives
develop their skills and successfully address clients? needs.
Responsibilities
Maintain updated records of training curricula and material
Coordinate mentorship programs for new customer service
representatives
Liaise with managers and encourage on-the-job coaching
Identify individual and team skills gaps
Conduct role-playing activities to develop interpersonal skills
Requirements
Additional certification in training is a plus
Work experience as a Customer Service Trainer or similar role
Knowledge of Learning Management Software
Experience in sales or customer service positions is a plus
Familiarity with interactive learning activities
Position: Customer Service Trainer - Flexible Office Homeoffice
Remote
We are looking for a Customer Service Trainer to educate our support,
sales and customer service teams by conducting seminars and
interactive courses.
Customer Service Trainer Responsibilities include facilitating
on-the-job coaching, developing educational material and organizing
training sessions for new hires.
If you?re familiar with teaching soft skills like negotiation and
problem-solving, we?d like to meet you.
Ultimately, you will make sure our customer service representatives
develop their skills and successfully address clients? needs.
Responsibilities
Maintain updated records of training curricula and material
Coordinate mentorship programs for new customer service
representatives
Liaise with managers and encourage on-the-job coaching
Identify individual and team skills gaps
Conduct role-playing activities to develop interpersonal skills
Requirements
Additional certification in training is a plus
Work experience as a Customer Service Trainer or similar role
Knowledge of Learning Management Software
Experience in sales or customer service positions is a plus
Familiarity with interactive learning activities
We need : English (Good)
Type: Permanent
Payment:
Category: Others
